I’ve been getting plenty of the “Access Violation at address….” messages recently, especially while working on older tax returns (2012-2017). Because of those pop-up messages, I was unable to save some returns and had to use CTRL+ALT+DELETE to close Profile. Today I was having plenty of such messages when I was working on T2 returns. I called Profile technical support, the technician took control of my computer and ran Proreg to fix this problem.
Unfortunately, just a few hours later, while working on current year’s T1 and T2 returns, I kept getting MORE “Access Violation” pop-up messages than before the repair.
I know this is a rather perennial problem for me and for some other Profile users. Is there a way to get rid of this very annoying issue once and for all? That would be fantastic!
