Yes I agree 100% with Stevie1. Profile has tech problems. The program has gotten steadily worse over the years. The price goes up every year, the product goes down. The tech support is next to non-existent. I have tried the community entries but apparently no one seems to be able to address the problem, probably because there is no solution to it. Profile is just very bad, they can't fix the problem and don't even admit there is a problem. I contacted them through the help section multiple times and the individuals that I was writing to and they in turn were answering me did not seem to know what the problem was even though I would walk them through it time after time. I was given many different solutions to a variety of problems (none that were related to what I was asking about). One rep had me grant her access to my machine (which I did) after jumping around to many different sections she tells me everything is fine, just reboot and (Is there anything else I can help you with) another sent me a detailed link to set up and run Flexible Licensing (that was going to solve my problems). Of course it did not. Another told me the tech support was aware of the problem and they were working to fix it. Saying it would be corrected asap. Not sure if it was same tech support or not but another person making an inquiry about the same thing as me (4 weeks ago) was told the same thing.
I guess there asap is maybe June / July 2025 or not at all. At one point I asked a rep some questions and from there answers they were obviously not in Ontario and doubtful if they were even in Canada. Every year late summer early fall we begin to get emails wanting us to renew for another year. then a new round of those begin in late fall early winter, Then early in the new year the calls start coming from people who can barely speak English wanting us to renew. None of these know anything about the program. None of the program is finalized yet. None of the bugs have been fixed. The prices have increased for a product that has decreased. Well, my price for Profile will be wayyyy lower next year. It will be Zero.
