For the last two years the software is getting worst. After using Profile for over 20 years, last year I had vowed that I will go with another software company but thought, may be enough people complained and they probably listened to the customers
The issues are too too many. Specially after calling them three times and spending over an hour with them every time, the problems were never resolved. I have uninstalled and reinstalled the software three times but still no solution.
I am just wondering how many people are having the same issues.
The issues:
It cannot operate without internet connection. It is NOT possible for everyone to have internet connection where they work.
When you close the file and reopen, all the tabs disappear. Ilike to have the tabs remained, that gives me an indication of which slips and forms I had worked on with a client. This is so so frustrating.
Software keeps freezing and becomes inoperative. Have to exit and then restart continuously. I was told by them to run as administrator but it still has the same problems.
The reopen tab shows too many files that were never opened, instead of showing the latest opened files.
Too many access violation and catastrophic failure errors every few minutes. Extremely frustrating.
The client letter has too many gaps and looks very unprofessional. I have to personalize every letter, removing the gaps to make it look professional.
In the client letter, the benefits are outlined month by month, instead of in one line, stating $X per month, takes too many papers and looks very silly. Same goes for comparative summary and T1 summary. Takes up two pages each. What a waste of paper and ink and trees. Multiply it by number of clients individual have and then multiply it by the number of customer Profile has. I have to print each page separately, choosing, one page only to avoid printing two pages.
