Hi Brenda,
It could be a few things , you can try this:
https://profile.intuit.ca/support/en-ca/help-article/custom-templates/forms-failed-print-error/L8iwe...
or this
https://profile.intuit.ca/support/en-ca/help-article/custom-templates/troubleshooting-t1-t2-printing...
If you cant resolve, I recommend calling our helpline, they will be able to help you
Regards
Mario
