This is a FYI - I had the same issue back to the beginning of 2023 when I prepared 2022 tax returns, as you can see from my previous posts above. It was resolved after I unchecked the box for cloud backup, and I only did backup on my local drive. After certain updates, I did not have this issue again in 2024, and I also checked the cloud backup box again - everything works fine now. I would suggest you contact the supporting team to re-install Profile on your device. There is a possibility that the issue has been resolved in the updates. Thanks.
