Correct me if I am wrong. The authentication process will validate DIRECTOR's first name, last name, residential address including postal code they used to set up their mobile phone. For most of the T2 returns that we are filing for our clients, company address which is used on the return will not be the same as director's residential address, which will cause the issue. However, if our client uses their residential address as the registered company address they used at CRA, then the authentication will pass. I believe the key issue here is the residential address. If we only work for our clients for their corporate tax return, why do we need to request their residential address? Should Profile consider to make changes to remove that field to resolve the issue? First name and last name should be sufficient.
It is getting very frustrated to receive so many errors by using this e-signature function. Our clients are not happy, and it also takes more time for us to complete the filing process than paper signature.
