Good morning Jack. Thank you for taking the time to respond during this extremely busy part of the tax season.
I have finally resolved the problem but only PARTIALLY after spending 2 hours by myself and a hour and a half with the a very nice and patient tech support at the Profile.
What I realised that, every time I used the build pdf to send the encrypted file to a client, the setting of the printer automatically changed to gray scale (ticked on) and patterned colour would also be ticked on. So now if I use the pdf file to send the client and then print the return, I just click on the print setup tab, just to make sure to tick off those two and tick on the black and white tab. And it has temporarily solved the problem.
I know there is a glitch in the software because in last 10 years of using Profile, this has never happened BUT I don<t have time to fiddle around with it any more after loosing 4 precious hours during this time where the time is a very precious commodity.
