Hi Lord Sloth,
Thanks for sharing these concerns with us here in the QuickBooks Community. I appreciate your attention to detail when it comes to working with your sales tax information and I know that's a key part of ensuring your books are correct. I'd like to make sure that these concerns are addressed.
When it comes to numbers that don't seem to be calculating correctly, whether for the sales tax module or otherwise, the first thing to consider is how the entries have been made. For things like CEBA and CEWS, QuickBooks Online doesn't have an integrated method specifically for working with this data, so I know users have been finding their own way to make sure this data is in their files. It may be helpful to start with reviewing those transactions to ensure that they're entered in a way that will reflect properly in the sales tax filing. If you're not sure what you've got is correct, I recommend consulting an accountant.
If you're sure that you've entered the information correctly and it's still not calculating correctly in the sales tax module, I suggest contacting the QuickBooks Online support team outside of this forum. This will give us the opportunity to look over this in detail with you, including looking at other areas in your books where you're seeing information displayed correctly. It could be that there's a glitch in the sales tax module that we'll need to address. I'll provide those contact details in just a moment.
I'd first like to make sure that you know how you can take advantage of connecting with an accountant using QuickBooks Online. The My Accountant tab is a great resource, giving you the option to invite your accountant as a user via email or the option to use the Find a pro to help button to review our database of QuickBooks-certified accountants near you that you can consider working with.
As for getting in touch with our team, here's how you can go about that.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I hope this helps!
