Hi EmilyCa. Thanks for following up about this. If you're still running into issues with the Total appearing on your preview/PDF, there may be an issue with your PDF viewer. Try following the steps in this article to repair your PDF via QuickBooks Desktop: Troubleshoot PDF and Print problems with QuickBooks Desktop.
If you're still having issues, please reach out to our tech support team. An agent will be able to remotely share your screen to find out what's going on.
