Hi EmilyCa,
Running your business with QuickBooks Desktop means that you'll have the ability to customize the look and feel of your invoices and sales forms. I know how important it is to display the total not only in the program, but on your PDF and printed versions of the invoice. I'd be happy to explain what may be happening here.
The total is part of the footer section of your invoice, and it's vital to make sure this is checked off so that you can review the total amount of the invoice on the PDF/printed versions.
You can double-check to make sure the Total is checked off in the footer section by following these steps:
1. Open the invoice.
2. Click on Customized layout.
3. Click Additional customization windows.
4. Click on the Footer tab.
5. Total: put a check mark under Print.
Now your total will appear on the PDF and printed copy of your invoice. For more information about how to customize your form templates in QuickBooks Desktop, take a look at this article: Use and customize form templates.
I hope this helps. If you're noticing that the total still isn't appearing and you've followed the steps above, please reach out to our tech support team so an agent can help you get this resolved.
Cheers.
