Hi there,
I know how important it is to work with a bookkeeping software that's flexible enough to handle all types of transactions. If you've received a refund from your supplier, you'll be able to record this in your books to handle the open balance. I'd be happy to shed some more light on this process.
It sounds like you've recorded a supplier credit that will remain with an open balance until you make another purchase. At that time, the credit will be applied to your next bill. In this case, you'll want to resolve this balance right away as you've already received the refunded cash.
For more information on how to do this, follow the steps in this article: How do I handle supplier credits and refunds?
You may find the following section of the article particularly helpful in your current situation:
Why do I have supplier credits?
If you recorded cheques for Suppliers in the Cheques screen and didn't enter bills, you may end up with negative balances for your Suppliers.
To fix this, either go back and delete the bill payments and replace them with cheques, or simply enter one or multiple bills to link the bill payments to.
To link the Supplier credits with bills, first create the bills. When you're ready to link the bills to Supplier credits:
- Select + New.
- Select Cheque.
- In the Payee drop-down, select the supplier name.
- Leave the amount field blank.
- In the Add to Cheque section, select Add for the outstanding bill and supplier credit.
- Select Save and close.
I hope this helps. If you're still in need of further assistance, please reach out to our tech support team.
Have a wonderful day.
