I appreciate your efforts in troubleshooting this, Rebecca.

Since you've already cleared your browser's cache, let's utilize other supported browser to access your receipts list.

If the issue continues, I recommend contacting our Live Support Team for a more detailed investigation into your account.

Here's how:

1. Select Help (?) icon at the top.
2. Proceed to the Search tab to activate the Contact Us button.
3. Click on Contact Us.
4. Type your concern in box and hit Continue.
5. You can choose to have our experts call you or chat with live support.

You can start a chat with a support expert on weekdays from 8:00 AM to 9:00 PM ET, and on Saturdays from 9:00 AM to 6:00 PM ET. If you prefer a call, you can set up a callback. For English support, they're available Monday through Friday from 9:00 AM to 8:00 PM ET, and for French support, those hours are from 9:00 AM to 6:00 PM ET during the same weekdays.

For further concerns, you can always drop by and post them here in this thread.

Same thing here. Tried everything

Well if you figure it out let me know please,  its very frustrating. I will have to find some time to call support by the sounds of it as the reply wasn't very helpful.