I appreciate your efforts in troubleshooting this, Rebecca.
Since you've already cleared your browser's cache, let's utilize other supported browser to access your receipts list.
If the issue continues, I recommend contacting our Live Support Team for a more detailed investigation into your account.
Here's how:
- Select Help (?) icon at the top.
- Proceed to the Search tab to activate the Contact Us button.
- Click on Contact Us.
- Type your concern in box and hit Continue.
- You can choose to have our experts call you or chat with live support.
You can start a chat with a support expert on weekdays from 8:00 AM to 9:00 PM ET, and on Saturdays from 9:00 AM to 6:00 PM ET. If you prefer a call, you can set up a callback. For English support, they're available Monday through Friday from 9:00 AM to 8:00 PM ET, and for French support, those hours are from 9:00 AM to 6:00 PM ET during the same weekdays.
For further concerns, you can always drop by and post them here in this thread.
