Let’s work through some troubleshooting steps to help rectify issues when uploading receipts to your account, srpacis99.
Sometimes, unusual behaviors like this can cause data damage or store cached files in your QuickBooks app. Let's reset the app data to refresh your device and set it to its default state. To help you with the troubleshooting steps, refer to these steps:
For iOS
- Go to Settings and tap General.
- Click iPhone Storage, then select the QuickBooks Online app.
- Tap Offload App. This will free up the storage without deleting your app's documents and data.
For Android
- Go to the Menu ☰ icon and tap More Options ⋮.
- Click on Settings, then Refresh Data.
- Select YES to confirm.
If the same issue occurs, I recommend using the web browser available on your mobile device. This way, you can efficiently upload or snap receipts to your account.
Let me know anytime on this thread for any additional concerns.
