Hi Balanced Accounting,
Welcome to the Community. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to help.
Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with the T4. You can review this article to contact our customer support team. I also encourage you to review this article on QuickBooks Tool Hub to fix common problems and errors with the QuickBooks Desktop.
Let me know if you have questions, I'll be happy to help.
