We have QB Enterprise Desktop installed on our server. We have 5-6 users and we keep blocking each other and the person doing the blocking has to log out then back in. I have verified that the "blocker" is not doing a task that would prevent anyone else from working. Examples;
I have a user that does not have access to payroll and when I'm doing payroll I'm notified that she is performing a task preventing me from working on mine. All she has open is a customer estimate.
One person is working on an invoice and being blocked by other user. I go to that persons screen and they have no pages open in QB or no pages that have anything to do with the others task.
I receive multiple err messages, I dont have the exact wording but its basically: I can't even open qb because the file is in use or another user is using data that prevents you from performing your action
My IT company has spent copious amounts of time trying to fix this. This can happen 10 times a day or 10 times a week and I'm at my wits end and ready to switch software entirely. This has been going on for approx a year. IT said maybe they can install the software on a single computer instead of the server but that sounds risky to me incase something happens to that computer.
Does anyone have any suggestions?
