Welcome back, RJSBird.
In this case, I recommend reaching out to the support team outside of the Community so they can do a screenshare to see what may be causing this to happen. They also have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
Feel free to reach back out if you have any other questions.
