Hey Quickbooks community,
A customer of ours recently got a new laptop with Windows 11 and has Quickbooks Pro Desktop 2019 they wanted us to install. It installed successfully, but we are unable to activate the software. When we click on Activate Now, a web page opens and it just keeps spinning and never makes it to the Intuit Sign in page. I suspect this is due to not having Internet Explorer 11 installed. We have tried compatibilty mode, the Quickbooks Tool Hub and I even tried setting Edge as the default browser and set accounts.intuit.com to open in IE mode, nothing works. Is there possibly another way that we can activate the software. For the customer, upgrading to a newer version of Quickbooks is not an option.
Thanks!
Jay
