RJSBird
Level 2
‎April 18, 2024 12:42 PM

Unable to activate Quickbooks Desktop Pro 2019 on Windows 11

Hey Quickbooks community,

 

A customer of ours recently got a new laptop with Windows 11 and has Quickbooks Pro Desktop 2019 they wanted us to install. It installed successfully, but we are unable to activate the software. When we click on Activate Now, a web page opens and it just keeps spinning and never makes it to the Intuit Sign in page. I suspect this is due to not having Internet Explorer 11 installed. We have tried compatibilty mode, the Quickbooks Tool Hub and I even tried setting Edge as the default browser and set accounts.intuit.com to open in IE mode, nothing works. Is there possibly another way that we can activate the software. For the customer, upgrading to a newer version of Quickbooks is not an option.


Thanks!

 

Jay

Reply Join the conversation
JamesM4
QuickBooks Team
QuickBooks Team
‎April 18, 2024 12:49 PM

Other Questions

Hello Jay, 

 

Thanks for joining us again in the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be here.

Reply Join the conversation
4Gal
Level 11
‎April 18, 2024 01:16 PM

Other Questions

@RJSBird 

Contact Support as suggested by JamesM4 and ask them to generate the activation code. If they refused to do so, you can use the trial version as a workaround.

Reply Join the conversation
SCHouston
Level 1
‎March 12, 2025 10:42 PM

Other Questions

RJSBird - were you able to get QB Pro 2019 installed on your client's Windows 11 (Home or Pro?) computer?  If so, does the QB program work?  Is the customer having any issues with it?  Thanks!

Reply Join the conversation
Chrea
Level 8
‎March 13, 2025 11:50 AM

Other Questions

@SCHouston 

Have you asked Support to provide the activation code? Otherwise, you can use the trial version as a workaround.

Reply Join the conversation
SCHouston
Level 1
‎March 13, 2025 12:28 PM

Other Questions

I am not at that point yet.  That's why I asked the specific questions I asked.

Reply Join the conversation