Hi there akw17,
Thanks for reaching out about your bank connection. QuickBooks Online is a great tool able to connect to multiple bank websites in order to import transactions. I can provide some assistance with these transactions that are missing.
If transactions are missing, but no error message is present, the first step I recommend doing is updating the sign-in info. To do so, go to the banking tab, then click on the pencil beside the affected account Select Edit sign-in info, and then re-enter the sign in information for your bank.
If the error still persists, I would recommend reaching out to the support team outside of the Community. They'll be able to do an analysis of the connection to assist with further steps with the connection and notify the engineers. You cna reach them using these steps:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.
