Hey there, HONE_Workshop.
Thanks for getting back to me here. In this case, I recommend reaching out to the phone support team for further assistance. They'll be able to escalate the issue if they see fit. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
