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I will continue to muddle along - I am too close to retiring and large majority of my customers are on QBO. I will continue to give intuit bad reviews on this account - otherwise I will stick to QBO, I have one customer on Wave - oh my! Would I like to switch them to QBO. I have looked at Xero and can't see putting my customers and myself through all that hassle.
Intuit is doing well enough financially that they don't have to make this improvement. The top of the top Intuit people are making much money, the rest of the people from there on down turn over frequently. This is a good way of keeping operating costs low when you don['t have many long term employees. The staff from 5 to 10 years ago developed a good product; the current crew only has to maintain it.