I'm cleaning up the COA due to too many redundant accounts - when I try to make an account inactive (after running the report and finding no data) I get a message stating that at least 1 product or service is using the account; which is making it so I can't inactivate that account. Then when I go to the product and services list and check all of the income accounts and expense accounts each product is attached to, I cannot find the account in question. Yes, I've used the filter to list ALL accounts. Anyone have a clue how to resolve this? Thanks in advance.
PS - I chatted with a QB expert and they couldn't figure it out either.
