I have had an online account since October of 2022. I did not access my account fully until the end of November 2022 when I was with my accountant. We did not fully finish setting up taxes that day, and since then HST will not appear as an option on my invoice sales screen. I also had to upgrade, and have been able to access the General Ledger to enter bills where entering HST registers.
I cannot get into the page to "manage taxes" to do any fixes, and have been told by QBooks that my case will be closed in a few days, WITHOUT THE ISSUE BEING RESOLVED.
I'm at a loss at what to do next. If the people who run the company are closing my case without issues being resolved do they expect me to just keep paying without being able to use the program as intended?
I literally have a QBook account that will not process taxes.
