Hi TGiTA,
Thanks for joining us here. Having the ability to automatically update your transactions in QuickBooks Online can be a great time saver. However, when the connection fails, we need to look further into the unexpected behavior. I'd be happy to provide additional insight here!
It's important to note, when your login credentials are updated on your bank's website, they also need to be updated in QuickBooks Online. If your bank has made changes to the security features, please ensure that you're responding to all notifications that are available when you log into your bank, followed by also updating them in your QuickBooks account. I realize this is an extensive thread, with multiple suggestions, alternatives and repeated advice. For this reason, I encourage you to contact us using one of the methods below, so we can look into the situation from our end and ensure you're back to banking with QuickBooks Online as without further delay!
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please feel free to get back to us here with any other questions or concerns. We're always happy to assist!
