Hi Robgc,
Welcome to the Community. It's essential to use the memo filter when viewing an account report to keep track of your books. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need to use the memo filter.
Ensuring the date field is accurate is the first step when using the memo filter. If you can see the memos, the other step is to customize the date range to their specifications.
If you have set the date range to all and the memo filter is not responding, I recommend contacting our customer support team as they can take a closer look at your account to resolve this.
Feel free to reach out if you have any questions, I'll be happy to help.
