megandjames
Level 1
a month ago

This new update is a minefield of bugs and issues, its a shame, i used to find it easy with minimal issues, i cant even send an invoice, among a lot of issues.

Add product or service buttons dont work. Dates remove when sending invoices so have to be re sent and date removes again. Send feedback and it says error, cant send. Absolutely pathetic now, ill be looking elsewhere if anyone has a better platform they can recommend

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Jv_D
QuickBooks Team
QuickBooks Team
a month ago

Other questions

The recent update can be a little tricky at first, megandjames. I understand your situation, and I'm here to help you with that.

 

To address the inconvenience caused by the new update, QuickBooks Online (QBO) still offers the option to switch back to the old invoice layout you're familiar with. However, it's better to get used to the new layout since future updates will fully adopt the new interface without the option to return to the old one.

 

To switch back to the old invoice, here's how:

 

  1. Go to +New, then Invoice.
  2. Click Old layout.

 

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      3. Select Switch to old layout.

 

image.png

 

Once done, try sending an invoice and check if the product & services button works. If the error persists, including feedback submission issues, troubleshooting the browser can help resolve the situation. Start by testing in incognito mode.

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: Command + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

After starting a new private browsing session, please log in to your QBO account to see if it works. If so, proceed with troubleshooting your browser to ensure the program runs smoothly and to resolve any technical errors. You can also use different devices or supported browsers as alternatives.

 

If the issue is still not resolved, I recommend reaching out to our Live support team. They possess advanced tools and access that will enable them to thoroughly investigate this matter.

 

Please don't hesitate to add a reply below for further questions.

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