I appreciate the details you provided, @Sparkandsoulvan.
To begin, could you confirm whether you received a bank error while connecting your Commonwealth bank account with QuickBooks? If so, please share the exact error message, as it will help us pinpoint the issue and provide you with a possible resolution.
If you can't see a specific error code or message, I recommend checking the Fix an error code (a number in brackets) on your bank feed section in this article: Fix specific bank errors.
You can also troubleshoot by verifying the URL QuickBooks uses to connect with your bank and logging into your bank’s website to check for any notifications, alerts, or announcements about new security requirements.
For now, you can manually upload your bank transactions into QuickBooks using either the 3-column or 4-column CSV formats.
If you’re an advisor or accountant with clients who use Commonwealth Bank transaction accounts, consider encouraging them to upgrade to Direct Feeds. This eliminates the need for Multi-Factor Authentication (MFA) and ensures smoother connectivity.
Please don’t hesitate to reach out if you have any other concerns. We are available 24/7 to further assist you.
