Other questions
Hi there, Sally. I'll add some extra information before you connect with our live support team to help clarify your situation and lead to a quicker resolution.
When the invoice status automatically appears as Deposited in the Invoices section, it indicates that a credit, overpayment, or deposit has been applied to pay the invoice in full.
Before reaching out to our live experts, let's verify if the Automatically Apply Credits feature is on. If this functionality is enabled and your customer has available credits, the invoice you created will automatically be marked as paid and deposited.
Please follow these steps to check:
- Head over to the Gear icon, then select Account and settings.
- Choose the Advanced tab.
- Click Edit in the Automation section.
- Verify if the Automatically apply credits option is enabled and untick it to prevent the system from automatically applying credits.
- Hit Save, then Done.
You can add a comment below if you have further queries. We're always here to assist you.
