Other questions
It's great to see you returning to this thread, nicslat. I'll ensure you get the necessary help from the appropriate support team.
Beforehand, have you performed all the troubleshooting mentioned above and encountered the same issue when downloading the ABA file again?
If so, I recommend contacting our Live Payroll Support Team for assistance. They can determine the root cause of the error and identify the most relevant fix to get everything working as expected.
Here's how:
- Access your QuickBooks Online Payroll account.
- Click (?) Help and proceed to the Search tab.
- Open an article or utilize the search field.
- Select Contact Us at the bottom of the Help panel.
- Choose Chat with us or Have us call you.
Additionally, make sure to follow their support hours for convenience when connecting with the right expert.
Moreover, consider scanning this article for complete guidance on setting up a pay event after finalising a pay run and what to do if YTD figures are incorrect: Create and lodge a pay event in QuickBooks Online.
Please add a comment below if you have future concerns about handling ABA files in QuickBooks Online Payroll. I'll be around to provide all the information you need as soon as possible. Stay safe, stay productive!
