I'm here to provide some information as to why your expense categories account isn't appearing in QuickBooks Online, Wendy.
I'd like to understand your concern better. Could you let me know if you're using an Android or iOS device? This will help me check for any ongoing investigations related to your issue and the software you're using.
If you're using iOS, As per checking, I've found that there's current investigation (INV-105679) regarding Expense Categories are not showing in the QuickBooks Mobile App (iOS) after saved.
I also encourage contacting our Support Team to add you to the list of affected users to be informed once the issue is fixed. Here's how:
- In your mobile app, go to the Menu.
- Click the Help icon and tap ALL.
- Choose the Ask QB assistant a question option. Select Contact Us.
- Set a specific topic or Ask about something else. Type in a short description in the box provided.
- Pick Continue, then tap the Callback option.
If you're using Android, let's do the basic troubleshooting steps. To do that, follow these steps:
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
If the issue persists, you can uninstall and reinstall the Online mobile application.
Additionally, I've added this article to learn if your bank or credit card doesn't connect to QuickBooks Online, or if you want to enter past expenses: Manually upload your transactions, receipts, and bills into QuickBooks Online.
If you need further assistance about your expense account in QBO, let me know in the comment section. I'll be here to help.
