Let me assist you with your QuickBooks App, @GDVO.
The steps to refresh to refresh the app data on of mobile application has been updated. This the reason why you're unable to follow the procedures listed above. For the accurate steps, check out this article: See your latest data in the QuickBooks Online app.
Going back to your original concern, we have received multiple concerns similar to yours, and there is an ongoing investigation about the missing category issue. I recommend contacting our support team so they can include you among the affected users. Once this issue is fixed, you will receive an email confirmation from our support.
In the meantime, you can access your company using a supported mobile browser to be able to view your categories. You can also contact us from there. Here's how:
- Sign in to your QuickBooks Online.
- Click Help (?).
- Select Contact Us.
- Choose a way to connect with us.
- Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
- Call us. M-F, 8:30 AM to 6:30 PM, AET.
Let me share this article if you want to learn more about managing your expenses: Enter and manage expenses in QuickBooks Online.
If you still have questions about your mobile app, please don't hesitate to reply on this thread. Have a great day.
