Welcome to the Community, premier_ac-hotma!
Did you entered the year to date of the employee in QuickBooks Online through the opening balances section or did you change your BMS ID for STP reporting?
Since you have migrated from a different payroll provider, I would recommend contacting our Customer Care Team. That way, one of our payroll experts can check your payroll data before you make changes in the payroll settings.
Here's how to contact support:
1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
- Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
- Call us. M-F, 8:30 AM to 6:30 PM, AET.
Drop by again in the Community if you have further concerns. I'm around to assist you.
