premier_ac-hotma
Level 1
‎May 29, 2024 08:56 PM

The client has transit to use Quickbook in Jan 2024, and thus created a first pay run in Jan 2024. Howerver, in the employee's income statement, it show wrong period.

The client has changed to use Quickbooks in Jan 2024 (change from Xero to Quickbooks). The client lodged payruns for July -Dec 2023 via Xero and marked as final. The client created a first pay run from 1 Jan 2024 from Quickbook and lodged successfully.  Howerver, the period on employee's income statments (showing on employee's Mygov) is incorrect. It show the period start from 1 July 2023, not 1 Jan 2024.   

On the employee's income statment it should show 2 income statments from the same employer- as the client changed to a different payroll software during the financial year. The client didn't  import YTD earnings to the Quickbooks .
1) Xero - 1 July - 31 Dec 2023 
2) Quickbook - 1 Jan - 30 June 2024 - however now it shows 1 July 2023
All the other data seems correct, except for ther period on income statement lodged via Quickbooks.

Do you know how to fix the issue to show the correct period. All the other data seems correct
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IntuitSheila
Level 8
‎May 30, 2024 12:04 PM

Other questions

Welcome to the Community, premier_ac-hotma!

 

Did you entered the year to date of the employee in QuickBooks Online through the opening balances section  or did you change your BMS ID for STP reporting? 

 

Since you have migrated from a different payroll provider, I would recommend contacting our Customer Care Team. That way, one of our payroll experts can check your payroll data before you make changes in the payroll settings.

 

Here's how to contact support:

 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

 

  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
  • Call us. M-F, 8:30 AM to 6:30 PM, AET.

Drop by again in the Community if you have further concerns. I'm around to assist you.

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