Hello there, Jrod11. I recognize the importance of the auto-add rule for your transaction in QuickBooks Online.
Currently, we've received similar cases or reports about the issue. I recommend contacting our QuickBooks Support Team to be added to the affected users list, ensuring you receive email updates on the investigation's status and resolution. Please include investigation number INV-98293 for expedited processing.
Here's how.
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
Additionally, you can check out this article to learn how to reconcile your accounts, so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.
I'd appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions. If you need assistance with QuickBooks-related posts, just click the reply button below. I'm always here to support you, Jrod11.
