I appreciate your patience and effort in sharing those details in this thread about printing PDFs in the new MacOS version 14 (Sonoma) in QuickBooks Online, LucyIntrepid.
According to our backend team's thorough investigation, the problem is specific to users who have recently upgraded to MacOS Sonoma. Apple modified the framework support, which is required for proper PDF rendering. This has an impact on the printing of PDFs that include characters or fonts that rely on those frameworks.
While we don't have visibility into Apple's plans, there are indications that they will address this issue in upcoming MacOS updates, tentatively scheduled for November.
Also, please keep in mind that this issue isn't specific to QuickBooks Online, and we are unable to provide a direct solution. However, we want to ensure that your business can continue to run smoothly. We can recommend the following steps as a workaround:
- Download the PDF to your local machine from QuickBooks.
- Open the PDF document using Adobe Acrobat Reader.
- From Adobe Acrobat Reader, you can proceed to print the PDF document.
I've also included this article as an additional reference in fixing printing-related issues: Troubleshoot printing problems in Safari.
if you need further assistance or have other concerns about printing in QuickBooks Online, leave them in the comment section. I'll be here to help.
