Hello there,
Based on the investigation, they found out that this issue exclusively affects users who recently upgraded to MacOS Sonoma. Users encounter this problem when they attempt to print a document using the Mac Preview application, the default application that opens when they click Print in our product.
This problem arises from Apple's recent OS upgrade, where they removed essential framework support necessary for correct PDF rendering. It specifically affects the printing of PDFs that rely on these frameworks for characters and fonts. There are early signs that Apple intends to resolve this issue in the upcoming MacOS updates, with a tentative plan for November.
In the meantime, for a workaround, you may do these things instead:
1. Download the PDF to his local machine from QuickBooks.
2. Use Adobe Acrobat Reader to open the PDF document.
3. Print the PDF document from there.
I'll leave these articles you can use in the future:
Please do not hesitate to reach out to us again if you have any additional concerns regarding QuickBooks. We are always here to assist you with any questions you may have. Stay safe!
