I understand how frustrating it can be to experience difficulty opening the QuickBooks app on your iPad, Louise55.
I've checked my resources and found out that there is an ongoing investigation into the issue. Rest assured, our engineers are actively working on implementing a solution to resolve the problem as quickly as possible.
If you haven't already, consider contacting our QuickBooks Customer Care. They can assist you in adding your name to the list of affected users and provide you with updates once a solution becomes available.
Here's how:
- Click on Help in the upper-right-hand corner.
- Choose the Search tab and then Contact Us at the bottom.
- Enter a sentence or two to describe the issue and click Continue.
- Choose a way to connect with the team:
- Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
- Call us. M-F, 8:30 AM to 6:30 PM, AEDT.
In the meantime, you can utilize your QuickBooks Online account via a web browser.
We appreciate your patience while we're working on a fix.
