It's my pleasure, @reception6.
Thank you for following the troubleshooting steps I suggested. However, since the issue persists, I recommend contacting our QuickBooks Support Team for further assistance. They can pull up your account securely or initiate a screen-sharing session to identify the issue further and walk you through the resolution.
Here's how to contact them:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
I added these links you may need for future tasks. These include steps on how to personalize your sales forms and how to record invoice payments:
Feel free to utilize the Reply button if you have a new or follow-up question about sending invoices. I'll be around to help. Have a great day.
