Thanks for joining the thread, Victoria87.
There's a reported product investigation regarding iOS snap receipt function in QuickBooks Online mobile app is missing for Australia region. For reference here's the Product Investigation number INV-89784: iOS snap receipt function in QBO mobile app is missing. And so far none for mileage tracking not working in the iPhone.
If you have done all the basic trouble shooting steps provided and still having issues with using the mobile app. I would recommend contacting our Customer Care Team. That way, one of our care agents can take a look of the issue encountered in a secure form and escalate the issue to the product engineers.
Here's how to contact support:
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
Call us. M-F, 8:30 AM to 6:30 PM, AEDT.
Please let me know if you have any additional questions. I'm always willing to assist.
