I appreciate you notifying us about your experience with this issue. I'm here to provide some updates.
At the moment, we don't have a turnaround time as to when it will be fixed. Our engineering team is aware of the issue and they are looking for a permanent fix.
Rest assured that for this case, closed-loop communication has been set. Customers who opt-in to receive email updates will receive regular updates from our product engineers via a closed-loop method.
In the meantime, I suggest contacting our Customer Support team so you'll be added to the list of affected users. Here's how to contact support:
- Log in to your QuickBooks Online account.
- Open the Help (?) menu.
- Click on Contact Us.
- Choose a way to connect with us. Start a chat or Talk to a Human.
Please note their support hours to make sure they're available for assistance.
In the meantime, you can download your transactions from your financial institution and manually upload them in QuickBooks.
Moreover, you can check out this article to guide you if you don't see recently downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online. Also, this contains fixes to any banking errors received.
You're always welcome to reply below if you have any additional questions about banking transactions. I'd be right, willing to assist you. Have a good one!
