Thanks for getting back here and for sharing updates, adamrbecker.
I checked the previous response and it looks like all possible troubleshooting steps for banking issues have been shared with you.
In this case, we'll need to take a closer look at this to determine why new transactions are not being downloaded. For us to do that, I would recommend contacting our chat or phone support team.
Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then let them know that you're having issues with your Online Banking using the app.
- Press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
Feel free to check out these articles in case you need more guidance and information when working with your banking transactions in QBO:
The Community is always here if you need anything else.
