Other questions

Hello there, @user61405.

Thanks for getting back in this thread. I'd like to provide some details regarding this issue and help point you in the right direction for support.

We’re aware that some customers are not receiving their updated square transactions. Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.

While we're unable to tell when this issue will be resolved, I recommend contacting our Customer Care Team. They can add you to our notification list, and you'll receive an email notification once an update on this issue is available. You can present this investigation number (INV-75436) to our representative as your reference. 

Here’s how to get in touch with our representatives:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Select Contact Us to connect with a live support agent.
   
4. Enter a brief discussion with your concern in QB Assistant.
5. Choose a way to connect with us.
   

Please check out our support hours to ensure that we can address your concerns on time.

Additionally, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles for managing your account.

I appreciate your patience as we're working to get the square transactions back to normal again. Let me know if you have follow-up questions by commenting below. I'm always willing to help. Stay safe!