Hello Dorretti,
The issues you are describing may be caused by problems with caching. The best troubleshooting steps I can provide is to clear the cache regularly, on either the browser or the desktop app.
Please follow the steps in this article to clear your internet browser's cache.
For the desktop app, try these steps:
Clear QBO Windows App Data/Cache
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
If you still experience these issues after trying the troubleshooting, please reach out to our support team directly:
- Log into QuickBooks Online
- Select Help
- Select Contact Us
- Type in your inquiry and select Let's Talk
-Ken
