Hi wittsend We sincerely appreciate your frustrations however your bank has to be supported under Open Banking regulations/comply with the standards for data protection, privacy and security to be able to be listed and be able to be connected to QuickBooks. If they aren't supported you can, as you have done, request support for your bank, which is a standard connection, however there has to be a significant number of our customers requesting that the bank is supported before the request is actioned and the bank also has to be willing to participate in the connection to QuickBooks. If these requirements aren't met then customers still have the option to upload their bank statements manually via spreadsheet, we've included an article that references how to do this: https://intuit.me/3NxpKCh