Move to QuickBooks Online

Hi Adam D1,

Thanks for joining the thread! Do we have any error message when trying to finalise a pay run? Furthermore, let's try to use a different browser and try to finalise the pay run. Most of the time, we only need to clear the browser's cache. But if we keep having the same problem even after doing that, we can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when we use QuickBooks.

Note: It’s important to only clear Intuit-specific cookies.

Here's how: 
 

1. At the top right, select the More ⋮ icon> select Settings.
2. Select Privacy and security.
3. Select Third-party cookies.
4. Click See all site data and permissions.
5. Type “intuit” in the search bar to find Intuit cookies.
6. Select Delete all data.
7. Restart Google Chrome for the changes to take effect.

Let me know if you need any help with finalising a pay run in QuickBooks Online. We're here to help you.