This pertains only to QuickBooks on line. I have similar problem in desktop. I USED TO BE ABLE TO edit the Email "form message" when sending an invoice to customers for payment. Recently- as on November, 2022, when I push the SEND button, QuickBooks automatically reverts the message back to the standard default message. I can no longer send a custom message out of QuickBooks. This lack of flexibility and new protocol is horrible. We are not BOTS- although QuickBooks apparently attempts to make us so.
