Hi fairfield-impex,
For us to better assist you, I'd recommend contacting directly our Customer Care Team. That way, one of our customer representatives can further check the unexpected behavior you've encountered and they can ask and check your account in a secure form.
You can contact support through the Help icon in QuickBooks Online or through this link https://quickbooks.intuit.com/learn-support/en-au/contact
Feel free to message us back should you have questions about QuickBooks Online!
