Hi LuckyPhil,
Thank you for joining the thread! Do you have any error when using the QuickBooks Online app?
If you have the updated version of iOS, let's try to refresh your app. Issues when opening your mobile application for QuickBooks can be fixed by clearing your app's data. This helps refresh applications and eliminates common issues. If you haven't tried the following steps, I suggest performing them.
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Tap Refresh to confirm.
If reinstalling the app, refreshing app data and having a newer version of iOS is still not working, I'd recommend contacting our technical support. This way, we'll be able to pull up your account and investigate this issue. Here's how to connect with us:
- Sign in to your QuickBooks account using a web browser.
- Go to the Help icon.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In meantime, you can your QuickBooks company through a web browser so you'll be able to manage your books.
Feel free to message us back if you have any other questions. Have a great day!
