NEETZOTZOFFICE
Level 1

Quickbooks Banking not updating

For the last 5 months, my Bank Balance and transactions are not updating. 

An orange Exclamation Mark shows instead of the Green tick. even when i press the manual 'update' button, nothing happens.

i have seen a suggestion about changing login details, but when i press 'edit' next to my bank account details, it only gives me one option - edit account info (see pic)